We are looking for an Intern Technical Support Engineer to join our dynamic team! This is a fantastic opportunity to start your career in tech support, gain hands-on experience, and work in a collaborative, supportive environment
— Understanding of Windows\Linux installation;
— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;
— Understanding of Deployment Process flow and SDLC;
— Technical problem solving and analytical skills;
— Communication skills joint with the stress resistance;
— Excellent English writing & verbal skills;
— Ability to learn, self-organize and act proactively.
Our selection process includes:
— HR interview;
— Tech interview;
— Final interview with the founders of the company.
— Understanding Agile (e.g. SCRUM) methodologies;
— Planning skills;
— Details and Target orientation;
— Self control and time management.
— Monitor application’s error messages on a daily basis;
— Perform monthly monitoring and system health verification;
— Install\update system environments;
— Proceed with initial Service Change Request for further escalation on appropriate level;
— Handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;
— Regular updates for the assigned incidents on the engineer.